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Ruby In Steel
Serial number is null or empty
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Topic: Serial number is null or empty (Read 1769 times)
puurjuk
Newbie
Posts: 2
Serial number is null or empty
«
on:
August 06, 2010, 03:55:19 AM »
I am using vs2008 professional and i downloaded and installed RiS (60 days trial, "rubyinsteelde_2008.zip") two days ago.
I have installed ruby and ruby on rails before.
At first everything worked fine, but the next day i get this message as i try to open a RIS project:
There is a problem with package initialization.
The error is 'Serial number is null or empty'.
Please contact SapphireSteel Software support for assistance.
I searched this forum for similar cases and found one.
I uninstalled and reinstalled RIS but i had no luck.
"Key.bin" file is located in the same directory where i unzipped all the installation files.
I use "setup.exe" to install RiS.
What should i try next ?
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Huw Collingbourne
Administrator
Hero Member
Posts: 933
Re: Serial number is null or empty
«
Reply #1 on:
August 06, 2010, 04:59:19 AM »
I'm afraid the old Trial key just expired. To fix it, uninstall the current version and download the new version (the features are the same but it has a new key). That should get you up and running again. Download page is here:
http://www.sapphiresteel.com/spip?page=download
best wishes
Huw
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puurjuk
Newbie
Posts: 2
Re: Serial number is null or empty
«
Reply #2 on:
August 08, 2010, 09:50:41 PM »
OK,
That did the trick
thanks
Jukka
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