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Author Topic: Serial number is null or empty  (Read 1769 times)
puurjuk
Newbie
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Posts: 2


« on: August 06, 2010, 03:55:19 AM »

I am using vs2008 professional and i downloaded and installed RiS (60 days trial, "rubyinsteelde_2008.zip") two days ago.
I have installed ruby and ruby on rails before.
At first everything worked fine, but the next day i get this message as i try to open a RIS project:

There is a problem with package initialization.
The error is 'Serial number is null or empty'.
Please contact SapphireSteel Software support for assistance.

I searched this forum for similar cases and found one.
I uninstalled and reinstalled RIS but i had no luck.
"Key.bin" file is located in the same directory where i unzipped all the installation files.
I use "setup.exe" to install RiS.

What should i try next ?
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Huw Collingbourne
Administrator
Hero Member
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Posts: 933



« Reply #1 on: August 06, 2010, 04:59:19 AM »

I'm afraid the old Trial key just expired. To fix it, uninstall the current version and download the new version (the features are the same but it has a new key). That should get you up and running again. Download page is here:

http://www.sapphiresteel.com/spip?page=download

best wishes

Huw
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puurjuk
Newbie
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Posts: 2


« Reply #2 on: August 08, 2010, 09:50:41 PM »

OK,

That did the trick  Grin

thanks

Jukka
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