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Welcome to the SapphireSteel forum - for discussion of the Sapphire and Amethyst IDEs
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Author Topic: !!!!! IMPORTANT - READ FIRST: Solving Problems and Getting Help !!!!!  (Read 10351 times)
Huw Collingbourne
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Posts: 947



« on: February 11, 2007, 07:27:02 AM »

We already have a large volume of information available on Ruby In Steel and Amethyst. Before posting a question, please check the existing documentation to see if your problem has already been answered. These are your main resources...

Ruby In Steel...

Amethyst...
Tutorials On Amethyst: http://www.sapphiresteel.com/Tutorials/Amethyst-Tutorials/article/amethyst-tutorials-index

===== REPORTING BUGS =====
We have an online Bug tracking system here: http://www.sapphiresteel.com/trac/
Please register and report any issues relating to the current release versions of our priducts here.

IMPORTANT:

When asking for technical help, please always give us the following information:

1) The version of Ruby In Steel or Amethyst.
Are you using the Developer or Text Edition? What is the version number? The version number is found on Help/About or on the Ruby/About  or Amethyst/About dialog (top right).

2) Which OS are you using?

3) Please try to provide us with full diagnostic details.
For example, a problem such as "It goes wrong when I'm debugging," is impossible for us to reproduce. Please try to be precise - e.g. "I converted a Rails project using File/Open/Convert in a directory on the G:\ disk and made a connection with SQL Server Express. I started the SQL Server Express Management Studio and successfully made a connection. I have set up Ruby In Steel to run Mongrel on port 3003 (I changed the default port as I also have Apache running). When I pressed F5 to run the debugger I saw an error message stating 'The G:\xxx directory has a Gribbit in its Wotsit'...." (etc.)
« Last Edit: July 12, 2011, 06:38:22 AM by Huw Collingbourne » Logged
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